• Staff/Teachers can log incidents on-line and review current status in real time
  • Teaching staff receive a quicker resolution to incidents
  • Staff can search for a solution before logging an incident
  • Automated handling of incoming/outgoing emails
  • Customisable interface to fit with your school’s requirements
  • Customised Operator functionality
  • Automated notifications based on pre-defined rules
  • User management including Active Directory integration
  • Technicians have a prioritised fault list
  • Link related items to avoid duplicated effort
  • Assign incidents to a specific technician based on pre-defined rules
  • Automatic escalation processes
  • Hardware Inventory
  • Software Inventory
  • Powerful range of status reports – tabular and graph format
  • Incident Notes History with Source Identifiers